Open Today Sales: 9 AM-9 PMOpen Today Service: 7 AM-7 PM
Clay Cooley Volkswagen in Richardson has the best customers. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us.
The people at Clay Cooley were very kind, extremely helpful with our situation. They went out of their way to make the process easy for us. Thank you
Kyle was great! He listened and found us exactly what we needed. The process was smooth and easy.
Fantastic experience the whole way through. The Cooley Team is trustworthy, thoughtful and exceptional! It made a process I dread enjoyable.
They service advisors are 2nd to none. They are willing to answer any and all questions. I will continue to be a customer here after an extremely disrespectful interaction with another VW dealership. If you want to feel respected, heard and have all your questions answered —- this is the place to go.
Clay Cooley Volkswagen Of Richardson so far performs really really acceptably and responsibly. Keep up the good work.
Mechanic did a great job. Kari the service advisor is great. Mechanic did a great job. Kari the service advisor is great.
We had a great time working with Kyle and this dealership! Everyone was kind and accommodating. Would recommend!
The most seamless car buying experience I've ever had. Buying cars can be grueling but it went so fast and so flawlessly here.
I have been a client of the VW dealership in Richardson when it was Boardwalk and now Clay Cooley. A couple of the people have kept my loyalty. Alex Treber in the service department has assisted me when I need service work for my car.
DJ was a great service advisor! He took time to thoroughly explain the repairs needed and provided helpful information for my tire purchase.
Dealership Service technician does not follow up with return calls I usually wind up calling them back to find out the status of what being done
Kari was very helpful and communicated every step of the process. The service was exceptional.
Great facility, great people willing to hep you!! I am a loyal Clay Cooley customer!
Kari Hill is the reason I continue to service my car here. She is so helpful and 100% trustworthy in how she operates. She is the first person I have felt this way about since bringing my car here over 20 years ago. Zach the technician is also amazing to work with and very trustworthy as well. He won't suggest things that aren't needed and really takes the time to research what was wrong with my car and narrowing it down to the root cause.
service was great and quick. Got everything done in a timely manner. appreciated the shuttle as well.
Alex Treber is great! Appreciate his professionalism and customer service. Been a customer with VW since 1990 and the service dept is what keeps me coming back every 4 years for a new lease. Alex Treber keeps the consistent quality and respect i'm used to with Central VW and now Clay Cooley.
Very friendly and accommodating . Great customer service. They weren’t pushy. Would definitely purchase here again and recommend to everyone.
DJ once again has provided an exceptionally high level of service. Very impressed with the newly renovated service facility.
Kyle was patient and knew when to give us a break to talk. We went to check the prives and 3h later left with a bran new car
Dealership has gone above and beyond to ensure everything was as promised. Highly recommend to go see TJ
Kari Hill was great! She’s attentive, easy to talk to and makes the experience better at Volkswagen!
Moises was our salesman. He was great! Our entire experience was hands down the best car buying experience we have ever had! Very thankful for the entire team at Clay Cooley Richardson
We had a good experience at Clay Cooley VW and working with Logan. Logan answered our questions and helped us find the Altas we were looking for, including driving across DFW to pick it up for us. We’re enjoying our Atlas!
Have always been happy with the work they do! Kari always takes special care of my needs. She keeps me updated on my service. Thank you Kari! Great job!
I have bought MANY cars over the years…Hondas, Toyotas, Nissans - but this was my first VW. This was the absolute best car buying experience I’ve ever had. No pressure, no back and forth twenty times…it was almost too easy. Kyle was absolutely awesome and got me my perfect vehicle!
I would only recommend Volkswagen of Richardson Is if Dylan was their sales person, he is definitely an asset to this company and made us feel like family. We highly recommend him So much that we have gotten three vehicles from him in the last two months
I love my experience from sales all the way up to the general manager. Outstanding customer service. I will be purchasing from them again and would recommend them to all my friends and family.
Muy amable, nos explicó muy bien todo el procedimiento nos ayudó en cada paso muchas gracias Moisés
Positive experience from first-time customer. I went because of a VW recall on my Golf’s suction jet pump. Service advisor Cat Reyna helped me from beginning when I called to schedule service to the end when he drove up with my washed car. He was professional, informative and efficient as were other staff I encountered. The building was clean and well stocked with complimentary coffee and bottled water.
Kyle and Chuck were very helpful and professional. They made sure I got a great deal.
KJ took extra mile got things done without request. dddddd ddddddddddddddd dddddddddddddd ddddddddddd ddddddddddd ddddddddd ddddddddddd
Appreciate the diligence and patience Logan exhibited in helping me find a vehicle i didnt even know i wanted
Exceptional service! Kaseen was very helpful and friendly, Getting the loan car was easy and quick. 10/10 recommend!
My salesman was great, didn't waste my time and didn't try to pressure me or hard sell me. I knew what I wanted and what I wanted to pay and the salesman got me the deal I wanted. Would highly recommend my salesman Kyle Heintzelman! He treated me with respect and courtesy and most of all honesty.
They were thorough and answered all of our questions. Everyone was nice to work with.
VW recall for in tank fuel pump was handled timely. Dealership was clean and inviting. Kari Hill, service writer, was very knowledgeable and responsive to my concerns.
Great to work with! Appreciate their help along the way . Would highly recommend then to others.
Everything went well I have no complaints. I picked up the car on Sunday. Come back Monday and did the deal.
Always prompt and professional service. I appreciate the honestly and clear explanation of the recommended services.
Excellent service good customer service I will be there for all of my business thank you
They took care of a couple of little things that I needed fixed after purchasing. They made the repairs quickly.
Great experience. Really enjoyed working with Rachel Anderson as she kept me updated throughout the process and provided options based on technician evaluation.
Nice, concise, and did a good job. DJ responded quickly when I had a question. Thank you
Estoy 100% satisfecha con la atención recibida en el departamento de servicio, igualmente satisfecha en la calidad y de servicio prestado al carro.
Estoy muy satisfecho Con el trato gentil que recibo por parte de los trabajadores y su responsabilidad y con respecto al servicio al carro 100 % satisfecha
Alex was amazing again. He never lets us down and is always very professional. He works hard and always responds quickly. Our Atlas runs great and the updates are fixed. As always the Atlas was washed and the mechanics do a great keeping the vehicle clean. Thank you to Alex, the Service Department, and Clay Cooley Volkswagen of Richardson.
Overall, everybody work friendly I'm so happy that I sent for repair my car . The professionalism of all staff, specially make sure my car was ready as soon as possible, also providing me with updates of what was being done to my car. Great customer service. Thank you! I will definitely recommend them.
Trevor was new at his job, and was very accommodating. He got all my questions answered and met my expectations. Thank you and I love my new car!
Keri made my purchase a great experience. Keri is a great asset to your dealership.
Once again,I received highly efficient, professional, and courteous service. Have been doing business with the dealership for many years. Will return- just not right away, I hope. LOL
Customer service is always amazing. Rachel is always making sure I’m taking care of
I liked the prompt greeting at my car when I arrived. Quick service in a beautiful remodeled dealership.
It was a great experience this time. Fast turn around on getting my vehicle back
Excellent. Would absolutely work with again. They made everything simple and transparent. I am very happy.
The dealership and everyone involved was wonderful throughout the car buying process. Will recommend them to friends and family.
Kali is the best. She scheduled everything and makes sure everything went smoothly. Also got my car delivered safely to my house. Outstanding service and highly recommended
My service appointment was great. My advisor Kari was very helpful and kept me updated on progress and scheduled the shuttle for me
Mr.Hicks did above and beyond he went beyond of what a customer needs. He took time explained to me how my purchase was. Also he is a very experienced and was able to breakdown my contract in detail. I am forever grateful for Mr.Hicks going beyond expectations to make my purchase a very special experience. A million thank you’s would not be enough. Simona Thomas
Kari is wonderful, professional and lovely! Thank you Kari !! The technician seemed overwhelmed, took 7 hours and when I picked my car up , it was making a noise in both front tires. Needed to bring it back the following day
The services were explained and performed as described. The service advisor was very responsive. Thanks
she was so on point we love her service and they really help a lot great team
The best experience yet my salesman was the absolute best it didn't take all day!
I am extremely disappointed with my experience at this Volkswagen dealership. When I first inquired about the car, I was quoted a monthly payment of $725 after providing my SSN. We agreed on that amount, and I was confident in moving forward with the purchase. However, when it came time for the car delivery, the price was suddenly increased to $825. This kind of bait-and-switch tactic is completely unacceptable and highly unprofessional. I felt totally misled and fooled by this process. Buying a car should be an exciting and transparent experience, but instead, this dealership turned it into a stressful and frustrating ...
Great service ! They make you feel that you are appreciated, love my first VW Kari Hill is awesome
everything was loving, great service, excellent customer service with a smile, service was exceptioal and timely
The car service kept being delayed. Only reason why it’s rated a 4 star. Luke did a good job with communicating
Excellent customer service with a smile. Everyone on the team were extremely professional and very knowledgeable.
Alex was great and explained the issues with my car. He called to clear up any questions on my side.
Sold me a lemon and lied about it. I should be able to do a even swap
Services was exceptional and timely. My service associate was knowledgeable and got me in and out.
Great experience. Just a lot of waiting and I was told we’d receive a new windshield b/c the car we bought had a crack but the repairman only filled the crack. I didn’t hear back from the dealership after I reached out to ask why the windshield was not replaced like originally promised when I purchased the car.
I bought a car there and bought an extended warranty and then I sold it. Of course no one will call me back. I’ve done all the necessary paperwork through the third-party company and they said it’s in clay Cooley had to refund my check. Its been 4 months
Chose this location over the Garland one because of Rachel. She has been helping me since the first Jetta I leased and I have now had three of them. She is the BEST at her job, nice, accommodating, trustworthy, and just a joy to deal with!
I always have such a great experience when I come to Clay Cooley Volkswagen. DJ worked with me throughout my Vista he was very helpful informative and very nice. He always makes my experience amazing with all the information he provides me.
DJ customer service was excellent…communication was spot on and called me the minute they finished
Luke was very helpful and service was helpful and timing was satisfactory. I will go back.
Richardson VW went way beyond expectations in repairing my Jetta TDI 2015. Because, I had a very obscure hidden issue that finally showed itself after 10 years. But VW Richardson fixed my issue, and now my 10-year-old car is running better than it was new, with more power and MPG. They made my car a keeper for another 10 years.
Video and written explanations by the technician very informational and helpful on making decision decisions.
Kari was a great service advisor, and the service tech was also very helpful. Both professional
2 weeks ago New Car problems- Go to there service center and ask for Rachel, She’s very kind for starters, but the whole time she kept me updated and assured I was back driving in no time. UPDATE: Yes, they still have a great Service department but, SALES they need a round of applause👏🏾👏🏾 when I tell you everyone was amazing from My Sales Rep. (Billy Ask for him by Name 🫶🏾) to there Financial Mangers. Very Efficient, Surprisingly Quick (I was only there for an hour) and Overall Very Friendly and Welcoming !! Meet Platinum My NEW baby a 2024’ VW Taos ...
Cat was an amazing advisor I would love to work with him every time thank you
Kari has been very helpful and communicative as well as Brandon. Extremely easy to work with and always willing to figure out the best solution. I’ve enjoyed working with them both.
My service advisor was promt and the billing department resolved an accidental price increase before I even recieved the invoice. Great service!
In short….Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and Brandon must have received the same training because both were very rude and unprofessional in the same manner verbatim (especially Brandon Hill) when attempting to speak to them. There’s a lot more that could be said, but it would be a waste of time right now Learn how to speak to your customers. The “ONLY” good experience with this dealership was the service provider Alex.
I rated my experience 5 stars because the entire process was smooth and efficient. Mark Thede provided excellent customer service, was knowledgeable, and made sure all my questions were answered. He was attentive, professional, and made the car-buying experience enjoyable. I appreciate the transparency and effort from the team at Clay Cooley VW of Richardson.
I like to support local businesses when I can. This dealership is new, modern and close to home. They were very friendly. My only complaint is the very hard sell by the finance people when I didn't need financing (I paid cash). It shouldn't take over three hours to finish the sale.
Absolutely fantastic service from here and i love to get car delivered at my home!
I had tires mounted by CnM tire shop they didn’t do a good job twice so I came here and it was done correctly the first time , so greatful
Staff was super friendly and helpful My advisor DJ was so great. Always very professional.
First time there and it was a great experience! Definitely will be going back again
When I left I had a bump on my tire so I believe nobody did the inspection on my car. If that was missed
Excellent service. I was very pleased with the new facility and the customer service I was provided.
There seems to be an issue with just providing great customer care. It always feels like they are trying to get one over on the customer. Dillion, that sold me my car seems to be ethical, but it's probably because he is new. Alex in the service department is great to work with. They still haven't given me the check they owe me.
Drop off and pick up super fast as usual, great service from the staff. The shuttle was very helpful.
DJ is the MVP GOAT!! Always goes above and beyond to ensure issues are addressed to completion. I have peace of mind knowing my car is in excellent care...thank you!!
I've been very impressed with the service I've received for my older VW. Friendly professional staff. Maintenance and repairs completed on time.
The dealership told me I needed an oil change when I still had 2,000 more miles. Also, told me I need a coolant flush, even though I just had one less than 2 Yara ago. Essentially just tried to upsell me on everything. (I recognize this is not surprising since they are a dealership.) Dishonest and not trustworthy is how I would brand this dealership.
Is a good dealership, there’s always room to improve. Kari was an excellent help.
DJ is always helpful and professional. Appreciate the service and responsivity. My husband Mike always takes in the car and he can't say enough good things. Gives me peace of mind. Thank you.
DJ was great. He kept me informed of my cars progress. Car was out on time. He went an extra mile by bringing me a loaner car so I could go to physical therapy while car was in shop.
