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Clay Cooley Volkswagen in Richardson has the best customers. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us.
Dealership clean, customer friendly, accessible location Alex Trebar is knowlegeable. Efficient. Personable-the best in all aspects of his position as service representative. He and this dealership are 5 star in all categories!
Ask for Zarina Ward. She makes the process smooth. I bought the new VW ID.4 and had to order it in advance. Everything Zarina told me was accurate. She shot straight with me and kept her word throughout the entire process. I highly recommend Zarina and Clay Cooley VW Richardson!
Thank you Reid Ryan! This was the best car buying experienc. I will recommend you to anyone that needs a car. Thank you, Reid! Take care.
Everyone is friendly and informative. One person even drove to my location to trade out my loaner vehicle while my special order was being shipped in.
Zirena was amazing!! No games, great business!! I am overly pleased with my experience. I would def recommend.
I worked with Reid Ryan on purchasing my new car. He was fantastic and was very knowledgeable about the car. I appreciated that he respected my time and we were able to quickly make a deal. Thank you!
We visited this dealership after 3 other Volkswagen dealerships and they were by far the easiest and most pleasant group to work with. They were honest and straightforward, and there were no surprises when we went to finance. Brian with internet sales, Ralph and Adriana made our experience great and we will definitely recommend this dealership to anyone looking to purchase a car. Everything they promised they delivered on and more!
Great experience! Zarina was the best...Not only was she knowledgeable, she was extremely helpful to us by weaning out the needs and wants to get us in the best vehicle suited for our budget..Would highly recommend working with Zarina on your next car purchase. 🚗
They were very helpful tracking down the car I wanted. Reid did a great job searching for the exact car I wanted. They put in a lot of work!
I visited the dealership and met with Reed Ryan. He did a great job explaining the car I was looking at to me. I appreciate the time that he spent and made a point to not Waste my time. Thank you
Zarina is the best, listens to wants and needs and help find the perfect car for me and my family, we got 2 from her the same day I would highly recommend her to anyone and everyone!!!!
I just want to say we are so grateful Josef Puhringer he was outstanding! Friendly, knowledgeable and just over the top in every way we are so happy with the car he helped us get!
Josef is absolutely amazing! This was my first time buying my own car and he helped me as if I was his own daughter. I highly recommend this dealership! Very nice people! Travis in finance is so awesome as well!! Thank you!!
Josef Puhringer helped me trading in my car that was in poor condition and damaged. I am very satisfied and thankful he helped me to be not being in a negative entity. He was very professional and understanding. Gave me great tips!! He has great knowledge and will give you the best service! Thank you Josef!
Thank you all involves with the purchase of the Jetta GlI. I appreciate the friendly customer service and smooth transaction. The price was fair & the negotiation was a good experience.
This is the second Jetta that I have purchased from this dealership and this salesperson. Josef always takes care of me. Easy sales process, no high pressure stuff. Great price on the car. They didn’t even try and sell me lots of extended warranties! Very satisfied customer yet again. Will definitely by back for the next one!
Will McCoy was the BEST salesman I've ever had the pleasure of dealing with at a car dealership. He made the buying smooth and hassle free. I told him the car I wanted and he made it happen. I would 100% recommend this dealership and Will to anyone and everyone!
Thanks again so much to my salesman, Will McCoy and his manager Chris Hernandez for working timelessly with me to not only get a car that I needed, but one I wanted as well! Will was more than helpful; and worked with me in ways other dealerships didn't even attempt to. I'm more than grateful to have stumbled across this dealership and met such a genuine person in a salesman. 100% recommend anyone looking for a vehicle to visit, Clay Cooley VW in Richardson Texas, and ask for, Mr. Will McCoy! You'll be in great hands. Thanks again, ...
Josef Puhringer was amazing. He did an amazing job explaining every single detail and also he went above and beyond! I tell you what. If you’re buying a car from clay Cooley Richardson then Josef is you’re guy. Thanks again
About a month ago we had tried purchasing a new car however we didn't get helped muched and left. We decided to try them again this Saturday. The gentlemen that helped us this time around were so helpful. Josef P, salesman and Chris, the manager met our expectations and provided excellent customer service. We purchase a 2021 Tiguan. Great people to purchase from, they truly made our purchase smooth and easy. Very detailed and family oriented cared about our wants and needs.
went here just trying my luck after getting turned away from Volkswagen in frisco . Herman was great he kept me in the loop the entire process and I was able to get a bigger and newer car for around the same price monthly.
I bought my second Passat at Clay. Salesman Herman Mansel was the most professional sales guy. I'm a customer for life because of Herman.
So this was my first time buying a car from a dealer and I had been to multiple and felt slimey and disappointed walking out of most of them. I came to Clay Cooley VW of Richardson expecting the same on a long shot to come to a deal on a 2016 GTI Autobahn and left the lot in my new car right under my budget with more than I ever could have expected. Lots of variables at work and they worked with me through the whole process. Very pleased with all aspects of this interaction and I will be back ...
This dealership is awesome, it took me 2 1/2 weeks to find the car I wanted. I live in Louisiana and although other buyers were interested they were willing to hold it for me until I could get to Texas. My salesman Johnathon Hartsfield was awesome, he stayee6in constant contact always returning my calls and emails. He had my car cleaned up and a full tank of gas when I arrived! My entire process was quick and easy and I was in and out, driving my new car home within 30 minutes time. This is an amazing dealership with excellent staff that ...
My car was in a collision right before shelter was in place for Collin county. I found out on a Tuesday that my vehicle was totaled out. By that Saturday, I had a vehicle delivered to me by Jonathan. I am so thankful they were able to help me out in this time of need. I am sure they have a customer for life.
Bryan Jackson was extremely helpful and went above and beyond on the purchase of our new vehicle. It truly was one of the best car buying experiences I have had and would recommend reaching out to him!
My sales person was Joseph and the manager I worked with was Bryan Jackson. Both these gentleman were very knowledgeable with the car, a 2019 (Golf GTI). The price and over all deal was very competitive and fair. It was a seamless transaction. I got good value for my trade also. The whole process was stress less unlike previous car purchases I made in the past. I also was directed to the parts department and want to also complement the parts manager for his attention to customer service. It was a pleasure doing business with Clay Cooley Volkswagen of Richardson through ...
Went to Clay Cooley, right at the parking we met with Herman Mansel who was very welcoming and helped us finding our perfect car. He made the whole process a breeze for us and remained patient throughout. He had a professional demeanor and is a true gentleman. Thank you, Herman for your help. We truly appreciate your professionalism. - Guys with the Pure gray GLI.
this was awesome to the beginning to the end , the salesmen did and awesome work , I appreciate the way they conduct business 🙂
Clay Cooley Volkswagen will not fail you!! My husband and I got new cars on the same day at the same time!! I brought my old car in for an oil change, and the rest is history. The staff here truly listens when you talk, I was just speaking out loud that I wish I could get a new car... well While I was waiting, I was met by Herman, he was so nice and made me laugh often. He asked me about all of my preferences, what I wanted and what I didn't want. He took some info ...
I was worried I wouldn’t be able to make the deal I needed and buy the car I wanted but everyone from my sales people to the general manager worked to get the deal done and I’m very grateful and happy with my new Jetta!
I have to say a BIG shout out and thank you to Darius in New Car Sales, Todd the Used Car Manager and JR the New Car Manager for their patience, their humor, their drive to find exactly what we wanted in a car, for going above and beyond in every aspect of our recent New 2019 Jetta purchase. I was not all impressed with Terry in finance which is the reason we purchased it out right. Sorry Terry, no paycheck for you! Oh and I can't forget the guy who explained all the warranty options (i forgot his name ...
Muy bien atendido por el personal de Clay Conney Me ayudaron a buscar el auto que necesitaba aunque no pude efectuar la compra pero salí muy satisfecho por el esfuerzo que hicieron para ayudarme
Tim Little and Rodney Lockett and Rayare true automobile professionals. Their expertise in the new car business is eclipsed only by their exemplary and personalized customer service. I have never been more delighted with my new car experience. The showroom is comfortable and the atmosphere is peaceful. I love my Beetle convertible and its sales/service professionals!
Tim Little is the first salesman that actually treated us well and understood our needs. He explained the whole process to us from the very beginning and did all he could to help us get the deal we wanted. If you are Buying a car ask for Tim Little. We walked out with the car we wanted and were extremely happy.
Everyone here was so wonderful! I had been to so many different dealerships, and dealt with so many different people. Until I found Clay Cooley VW, my experiences with dealerships had been terrible. I sent an inquiry online, heard back within an hour, and went that day. They worked with me as best they could. I was able to leave in my new 2019 VW Tiguan and still feel excited about my purchase.
auto trader helped me locate my specific tiguan that i wanted at this location! test drive and chit chat later, ended up buying it! it was pretty straight forward except the financing part took longer due to it being a holiday, presidents’ day.
Tim was very helpful. He gave us some good advice and was very patient with us. He is the best. If you are going to get a car ask for Tim Little.
My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price.
Tim Little and the staff went above and beyond for my car buying experience. They worked hard to make the deal happen. I love my VW Atlas!
The salesman, the manager and the finance manager, and other staff were all very easy to work with, polite, informative. They answered all my questions, helped me with learning about my car, and worked with me on the deal.
Tim Little is amazing to work with! He was truthful and made the deal happen. We are very happy with our experience at Clay Cooley VW!
I could not dream of a better dealership than Clay Cooley Volkswagen and Tim Little and Sal made the experience even greater. Thanks guys the best
This dealership was top notch! Tim went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. So quick and professional. I highly recommended Clay Cooley Volkswagen and ask for Tim.
excellent service, everyone has been very friendly and helpful through the entire process. everything went smoothly and was fast which helped the process be less dreadful. We are very appreciative to everyone here at VW Clay cooley
I first want to start out by thanking the guys that helped me, talk about a great group of guys. It has to be the best experience I've ever had in purchasing a car and I would definitely go back. A big thanks to: Jeremy Nelson, AJ, Stewart Lawson, Aaron Overton and Mike Martinez for making a very stressful time actually a lot of fun. They even helped me clean out my car in the rain.
This is by far the most professional, outstanding service and accomadating car dealership I have ever worked with. I would send anyone and everyone here! Excellent is an understatement!
Josef Puhringer was very knowledgeable with the product I was ready to purchase. Josef provided service excellence during my shopping experience. Josef was excellent with time management as well.
Josef Puhringer was a pleasure to deal with. He provided service excellence with my car shopping experience. Josef was very knowledgeable with the product he sold me.
Awesome service great prices. Great people. Travis was awesome go see him you will be happy. Travis helped me answered all my questions Finance Manager Sal was friendly and completed my paperwork in a timely manner.
I had a great experience purchasing my 2019 Jetta at this dealership Clay Cooley of Richardson. My sales consultant and their managers made the purchase quick, easy, and hassle free.
great sale man Julio come see him here. Also the team that put together the deal was good and took the time to explain everything.
If you are looking to do business with real people instead of slick sales people, this is your place! I just purchased my 4th VW and my original purchase was back when this location was owned by Boardwalk which was an amazing group of people and always felt like you were doing business with friends. I haven't experienced the same level of personality and/or service since Boardwalk until now. This new management and staff at Clay Cooley VW was SUCH a pleasure to do business with. Every single person I encountered went out of their way ...
Great customer service. Mario, Aaron, and Bobby were great in helping me pick out a vehicle that fit my budget. They help with everything, even my insurance . I would recommend this dealership to anyone.
Josef took a very authentic approach. No pressure. Good explanation and perspective on comparing brands and models. Manager stopped by to say hello and no pressure either. They did a nice job with customer service.
I cannot say enough good things about Greg and the staff at Clay Cooley VW of Richardson. Greg went a vice and beyond to get me the car I wanted at a priced that worked! They made sure I knew where we were in the process of purchasing my brand new Tiguan. I would highly recommend them! If you need a car go see Greg, he will take care of you!
Murphy was extremely helpful in getting me into a new VW. I came here looking to do an even trade, and he and Chris delivered. As a member of the military, i am pressed for time, and this dealership was extremely efficient in getting me into a new vehicle over the weekend. Murphy is an absolute delight and i recommend only him for your next purchase.
Murphy was an absolute delight working with, courteous, understanding of my needs, and VERY knowledgeable. Made buying a car which is typically a stressful thing to making it absolutely enjoyable. I HIGHLY recommend Chris & Murphy to do business with an absolute pleasure to work with. 6 stars.
I shopped around at a few dealers and am happy to say Clay Cooley legitimately had no dealer adds on their vehicles...They didnt tell me HAD to buy nitrogen in my tires...window tint and all the other stuff people try to make you pay for. I had a great experience and would do it again in a heartbeat
What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on my car. Eric Williams walked out of the building and instantly changed direction to take care of me. From the moment he asked if he could help me to the moment I rolled off the lot, Eric took great care of me. He listened to what I needed, he listened and understood my financial parameters and challenges and he worked on my deal until it was done. GM Robert Kersh got involved ...
We had the BEST car buying experience we have ever had at Clay Cooley VW in Richardson. If you need a new car, go see Samir or Connie! We went in on Tuesday to just look at the different Tiguan trim models and Samir respected our desire to want to go home and think about which car best suited our needs. We weren't pressured to stay and sign something immediately like I have been in the past. Samir and Ryan, the sales manager, called me the next day to confirm the trim model and color I wanted. When we ...
I needed a great car/SUV for a great price, with no issues and no dealer mumbo jumbo. Im hard to WOW! And have buyers remorse with dealerships. Not here, i called Chris my salesman and from the start i had a great experience. Chris knows how to take care of customers and Mack did my final paperwork. I was in and out in two hours. I paid what i wanted to pay and they answered all my questions. Thank you to Clay Cooley Volkswagen and the family.
I had the honor of working with Josef Puhringer at Clay Cooley VW. From the very beginning he and his staff treated me with respect. My situation wasn't the easiest. Due to recent family and life emergencies I had been struggling with keeping my payments up to date. But they were able to help me overcome those issues and get me into a cheaper car payment that served my immediate needs. They never treated me as if I was a hassle to deal with. I know that I can count on them to put together a financing option that ...
I recently purchased my Audi A4 from this dealership. I jwant to recognize the three guys who helped me through the buying process. Chris Purtell & Josh Henderson in sales, and Darren Medeiros who works in the business office. These three guys went out of their way to make sure that my purchase went smoothly. Their customer service is A+. Thanks again guys for a great experience . 🙂
Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The service department has accommodated me whether I scheduled in advance or just dropped by. I would hate to see vehicle recall since I love everything about my car, but I feel confident that this dealership would do their best to satisfy the customer.
I purchased two cars on the same day from AutoNation Volkswagen Richardson. It had been a long day of looking at cars and from the minute I drove onto the lot, I knew that this dealership was unlike any other I had been to that day. We were helped by THE BEST salesperson I have encountered in all my years of buying cars. Before I even test drove my CC, Concepcion "Connie" Flores, had told me more about the car than I had learned after test driving the same model on other lots. I have to admit that ...
I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to service my car. I decided to return to Richardson even though it is a longer drive. My service writer, Alex was awesome. He was courteous and professional. We discussed what needed to be done now and he made suggestions for what I should have done on the next visit. Alex was very knowledgeable and explained my service in lay terms. I will be coming back for my future services and will keep ...
I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be back...
My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was to happen and what was expected. He asked about my transportation to work. I felt that my car was in good hands when I got into the dealer shuttle. James told me to expect a call around noon. Just before noon, he called me to tell me my car was ready. The shuttle returned me to the dealership and my cost was exactly what he told me it would cost. James exceeded ...
I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable service.
I've had service on my 2010 Volkswagen CC completed at this dealership multiple times and have always had a positive experience. The last time I went, I knew I would need a loaner car, so I let John Holton, my service advisor, know and he had it ready when I arrived. All of the necessary services are fully completed and issues resolved - they even replaced a bulb without me needing to ask for free! I definitely recommend!
They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being ready that evening! Couldn't reproduce radio problem, so wil try that again later, but other tire patch was covered by a coupon they had just sent me, along with a free "pit stop" (fluid check, etc). Victoria was great to work with as always...she explains everything and wants to make sure the customer has a great experience!!
Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them.
I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher than nearby VW service centers, but they do provide critical perks such as drop-off/pickup shuttle service, loaner cars, complementary car washes that keep me coming back. Perhaps the most important reason to keep coming to AutoNation Volkswagen Richardson is the piece of mind knowing that your VW will not just be serviced for the reason you brought it in, but that the multi-point inspection may find items that need to be addressed before they ...
Best buying experience I've ever had in my 53 years! Customer service was THE BEST! Charles in sales and Brandon in parts are two down to earth, people-friendly individuals that I had a real pleasure dealing with--HIGHLY RECOMMEND this place PLUS I'd go to Charles Currier to buy! JR Prosper, TX
Edmund did the minimum required service, but also noted my worn tires. While my car was in the shop he got my wife where she needed to go. The price was reasonable.
I would highly recommend AutoNation in Richardson to anyone looking for a new car. Great customer service (not pushy)...I was only "looking" for a vehicle and walked way with a purchase. I have had the car for a month and LOVE it! My salesperson, Josef was the best salesperson I have ever dealt with. Josef listened to what I wanted in a vehicle and fitted me to the Passat!
Steven Khammanivong was great to work with. Transparent and not pushy at all. I will definitely bring my family here to work with him to buy their next vehicle.
Joseph did an exceptional job helping me find the right car, he worked with me on the price, we test drove several cars, he also had a tiny imperfection fixed that was on the car I ultimately purchased. The rest of the staff was also very nice.
Edmond Elder was a very professional and friendly employee. He took care of my car in a timely manor, and helped me with any questions that I had.
Tie Johnson is an excellent service representative! It has always been a great experience every time I have taken my car to be serviced. She is always courteous and efficient. She is indeed a great asset!
Very friendly dealership and staff. No pressure sales tactics, up front and transparent throughout the process. I would highly recommend this dealership to anyone, and would do business with them again.
Steve was great. This was my first experience buying a car, and Steve made it seamless! He was very knowledgeable, friendly, and passionate about what he does. He answered my questions and made the experience personal. He was very professional with a great sense of humor. I highly recommend him!
It was great and super easy! They worked with me on the price we wanted and I took advantage of the Lease trade in deal they offered, which worked out really well. Steve was great!
Great service. Listened to what we wanted and worked with us to complete satisfaction. Josef took a lot of time to answer all our questions and did not pressure us. Very easy to work with. A very pleasant experience. We got the perfect car for us.
Tie Johnson ALWAYS goes above and beyond to keep me happy!! I hope Autonation realizes what a GREAT service writer she is!! I will continue to go Tie for all my service needs.
It was very easy working with Donnie. He was very courteous and accomodating. The car had few minor issues, but Donnie worked to correct all of them. Overall, it was a pleasant experience and I would sure recommend Donnie to others.
Everything was great in dealing with Steve Lin and Boardwalk Volkswagen. I would definetly recommend friends and family to Steve, when the chance comes up.
I am basing my experience from last 2 years 2012 and 2013. I had the worst experience of car service in my life but I keep going back because I put too match money and time for the same service. I sworn not to go back to this place aging but the service they charge me for twice was not fix and I took my chance to go back to this dreadful place. To my surprise I found it to be completely different place the manager behind the counter last year I couldn’t find a manager over the phone and I have ...
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