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Clay Cooley Volkswagen of Richardson

Excellent experience with Service Consultant, Kari Hill , who was responsive to my needs. She kept me apprised as to the status of the work performed on my vehicle. Upon completion she went over the work done and had a recommendation as to what may be needed in the future.

Too much to explain, just say I had the vehicle a month before doing the deal. Billy Smith, KB and Mike Peace left my account for another group of salesmen and financial person to finish the deal and I am assuming they took my 4500.00 down payment, you would not have known we had the car until we inquired about the amount and the loan people to pay. Poor service wouldn’t recommend this dealership to anyone.

Great experience. No issues with process at all. Recommend to everyone who asks where to buy a VW.

Timely, attentive and helpful!! An easy and pleasant experience here at Clay Cooley Volkswagen Richardson!

Service is excellent. Alex Treber is very knowledgeable and provides great service every time I take my car.

Mike Peace and Windell Jones were great to work with on the sales side. Kaelon from the Business / Finance Manager department was also very helpful and made the process seamless. Overall, the price was very reasonable and a good value.

Excellent service every time we go to have our passat worked on. Alex provided tremendous attention to our needs and coordination to ensure we had a quick service.

Gary was very helpful and worked within my budget. I was able to get the car I wanted.

Lovely waiting area. Great personal. Got everything fixed correctly the first time. Would go back!

Alex always takes great care of his duties. I am pleased with the service that was provided to me.

I was charged twice for the same diagnostic. The issue wasn’t identified the first time, and I was made to feel like it was my fault. The second time around, they finally figured it out—but I felt it was unfair to be charged again due to the technician’s oversight. After speaking with the managers for about 30 minutes, they agreed to waive the second diagnostic fee, which I really appreciated. It’s not about the money—I just don’t want to be treated that way. I trust them because I don’t understand the mechanics of vehicles, and I hope that trust isn’t taken advantage of.

Excellent customer service—friendly, helpful, and professional. Made the whole experience smooth and stress-free!

My service advisor Kari was great and so was the work that was performed however, the time it took to get the work done was too long. I was there for almost five hours.

Erik was nice and professional. He had the car waiting for us when we arrived. He showed us the engine, and took me for a test drive. He then went over all the financial options. I highly recommend this dealership. They were extremely professional.

In comparison to other dealers experience was lower overall in multiple areas. Would not recommend